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Terms Of Service
1. General Provisions
1.1 Scope of Application
These Terms of Service (hereinafter referred to as "these Terms") apply to all users located in the European Union (hereinafter referred to as "Users") who access, browse, purchase products, or use related services through the VYRIDIAN SYSTEMS INC official website (vyridiansystems.com, hereinafter referred to as the "Website"). By using any of the services on the Website, Users are deemed to have fully understood and agreed to all of these Terms.
1.2 Definitions
"We/We" refers to VYRIDIAN SYSTEMS INC.
"Products" refers to the bathrobes, pajamas, and other products displayed on the Website.
"Services" refers to the functions and support provided by the Website, including product display, online transactions, order tracking, and after-sales service.
2. User Rights and Obligations
2.1 User Rights
You have the right to browse product information, check order status, and receive after-sales service on the Website.
Subject to the relevant provisions of the Website and EU laws and regulations, you have the right to place orders, cancel orders (if cancellation conditions are met), and request returns or exchanges. You have the right to provide comments and suggestions regarding this website's services, which we will listen to and improve as appropriate.
2.2 User Obligations
When registering and using this website's services, you must provide true, accurate, and complete personal information (such as name, contact information, address, etc.), and promptly update this information to ensure its validity. Any losses incurred by users due to false or inaccurate information provided will be the sole responsibility of the user.
You must properly maintain your account information (such as username and password) and be responsible for all operations performed using your account. If you discover that your account has been compromised or there is a security breach, you must notify us immediately.
You may not use this website to engage in any illegal or unlawful activities, including but not limited to disseminating false information, infringing on others' intellectual property rights, engaging in fraudulent transactions, or interfering with the normal operation of the website.
You must comply with the rules of this website and relevant EU laws and regulations and use the website's services responsibly.
3. Product Information and Ordering
3.1 Product Information
This website strives to ensure the accuracy of the product information displayed (including but not limited to prices, specifications, materials, images, etc.). However, due to product updates and information entry, inaccuracies may occur. If errors are discovered in product information, we reserve the right to correct them and promptly notify the user. For orders that have already been placed but cannot be fulfilled due to inaccuracies, we will negotiate with the user (e.g., cancel the order, refund the order, etc.).
3.2 Order Confirmation
Once a user submits an order on this website and completes payment, the order is deemed completed. However, we reserve the right to reject an order in the following circumstances:
Errors in product information (e.g., price, availability, etc.);
The product is sold out or unavailable;
The information provided by the user is incomplete or false;
Suspicion of fraud or other illegal or irregular activities.
If an order is rejected, we will promptly notify the user and refund the user's payment within a reasonable period of time.
3.3 Order Changes and Cancellations
Users may request to cancel an order before it is shipped. If an order has already entered the shipping process, cancellation may incur corresponding fees (e.g., packaging fees, handling fees, etc.). Please refer to customer service for details. If you need to change your order information (such as delivery address, contact information, etc.) for any reason, please contact our customer service ([email protected]) before the product is shipped. If the product has already been shipped, changes may not be possible, and the user will be solely responsible for any consequences.
4. Intellectual Property
4.1 Ownership
All content on this website, including but not limited to text, images, trademarks, logos, designs, and program code, is owned by us or the relevant rights holders and protected by EU intellectual property laws.
4.2 Restrictions on Use
You may browse and use the content on this website for personal, non-commercial purposes only. You may not reproduce, disseminate, adapt, translate, display, sell, or engage in any other use or infringement of the content without our written permission.
5. Privacy Protection
We respect your privacy and will protect your personal data in accordance with this website's "EU Privacy Policy (Chinese Version)" and the EU General Data Protection Regulation (GDPR). You can refer to this Privacy Policy for details on the collection, use, and protection of your personal data.
6. Limitation of Liability
6.1 General Limitation of Liability
To the extent permitted by law, we assume no liability for any indirect, incidental, or special damages (including, but not limited to, lost profits, lost data, business interruption, etc.) arising from the use of the services or purchase of products on this website, regardless of whether such damages arise from the use or inability to use the services on this website, errors in the product information, or other reasons.
6.2 Product-Related Liability
We will ensure that the products sold meet relevant quality standards. However, due to differences in personal usage habits and maintenance methods, we assume no liability for natural wear and tear or aging of the products during normal use.
If there are any quality issues with the products, users may request a refund in accordance with this website's "EU Website Return and Exchange Policy," and we will assume all liability in accordance with that policy.
6.3 Force Majeure
If this website is unable to provide services or fulfill order obligations due to force majeure (such as natural disasters, war, government actions, network failures, logistics disruptions, etc.), we will resume services as soon as possible after the force majeure has resolved and will promptly notify users, but we will not be liable for any losses incurred as a result.
7. Service Changes, Interruptions, and Termination
7.1 Service Changes
We reserve the right to adjust or change the content, functionality, and rules of this website based on business development needs, and will notify users through website announcements and other means. Continued use of this website constitutes consent to the changes.
7.2 Service Interruption and Termination
To ensure service quality, we may conduct scheduled or unscheduled maintenance on the website, which may result in temporary service interruptions. We will notify users of the maintenance schedule and scope of impact in advance through website announcements and other means.
If a user violates these Terms or relevant EU laws and regulations, we reserve the right to suspend or terminate service to them without liability.
If the termination of this website service is necessary due to business adjustments, force majeure, or other reasons, we will notify users in advance and appropriately handle related matters (such as order processing and refunds).
8. Governing Law and Dispute Resolution
8.1 Governing Law
The formation, validity, interpretation, performance, and dispute resolution of these Terms shall be governed by relevant EU laws and regulations and the laws of the member state where the user is located.
8.2 Dispute Resolution
Any disputes arising out of or relating to these Terms shall first be resolved through friendly negotiation between the parties. If negotiation fails, the user may file a lawsuit in a court with jurisdiction over the Company's location, or apply to the competent authority for mediation, arbitration, or other legal proceedings in accordance with relevant regulations.
9. Other
9.1 Updates to Terms
These Terms may be updated as required by law or business needs. Updates will be posted on this website and will take effect. Users are advised to review these Terms regularly for the latest updates.
9.2 Contact Us
If you have any questions regarding these Terms, please contact us via email at [email protected]. We will respond within a reasonable period of time.
These Terms of Service are effective from the date of posting.