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Return Policy

1. Return Policy
Return Period
In accordance with EU consumer protection regulations, you have 14 days from the date you receive your purchase to return your bathrobe or pajamas for any reason. If you are not satisfied with your bathrobe or pajamas during this period, you may return them.
Return Requirements
The item must be unused, unwashed, undamaged, and in "new, sellable" condition with all original tags and packaging intact. Proof of purchase, such as your order number and e-invoice, must be provided with your return so we can verify your purchase.

Return Process
To initiate a return request: Please email [email protected], specifying your order number, the item you are returning, and the reason for your return. Our customer service team will contact you within 2 business days of receiving your email with further instructions.
Preparing the return item: Please ensure the item is properly packaged in its original packaging to prevent damage during shipping. If the original packaging is lost, you may use alternative packaging, but ensure the item is adequately protected. Returning Products: We will provide you with the return shipping address when you contact us. You are responsible for returning the products to the designated address, and all return shipping costs are your responsibility. We recommend using a trackable shipping method and retaining the shipping receipt as proof of return.

Refund Processing

Once we receive and inspect your returned products, we will process your refund within 14 days. Refunds will be issued using the same payment method. For example, if you paid with a credit card, the refund will be credited to your credit card account; if you paid with a third-party payment platform like PayPal, the refund will be credited to the corresponding third-party account. Please note that processing times may vary between payment providers, so there may be a slight delay in the actual time it takes to reach your account.

2. Exchange Policy

Exchange Period

Similar to the return period, you may request an exchange within 14 days of receiving your product.

Exchange Requirements

Similar to return requirements, the product must be unused, unwashed, undamaged, and with original tags and packaging intact, and proof of purchase must be provided. Exchange Process
To initiate an exchange request: Please email us at [email protected] and provide us with your order number, the item you wish to exchange, the style or size you wish to exchange, and the reason for the exchange. Our customer service representative will contact you shortly to confirm the exchange details.
Returning the original item: After receiving our confirmation, please return the original item to the designated address according to the packaging and return instructions in the return process above. Shipping costs will be borne by you.
Shipment of a replacement item: After we receive your returned item and verify that it is eligible for exchange, we will arrange to ship the replacement item as soon as possible. The delivery time for the replacement item is typically 1-3 business days, depending on the shipping method and destination.

3. Returns and Exchanges for Defective Items
If the bathrobe or pajamas you received have quality issues, such as damaged fabric, ripped seams, or significant size deviations, please contact us within 7 days of discovering the problem. You can email [email protected] with a detailed description of the problem and photos of the affected area. We will provide a free return or exchange, including round-trip shipping. Returns or exchanges for items with quality issues are not subject to the aforementioned 14-day return or exchange period.

4. Special Circumstances

Products purchased during promotional events are subject to the aforementioned return and exchange policy. However, if the item is marked "No Returns, No Exchanges," returns or exchanges are only accepted for quality issues.

Combination Sets

If you purchased a combination set of bathrobes and pajamas, you must return the entire set. Partial returns or exchanges are not accepted unless there is a quality issue with the individual items.

5. Contact Information
If you have any questions or require further assistance regarding the return or exchange process, please feel free to contact us at any time:
We are committed to providing you with a quality shopping experience. We will wholeheartedly serve you and ensure that your return or exchange requests are handled promptly and appropriately in accordance with this policy.