Menu
Your Cart

Shipping Policy

1. Scope of Application
These shipping terms apply to all orders for bathrobes, pajamas, and other products placed through the VYRIDIAN SYSTEMS INC official website (vyridiansystems.com) to addresses within the EU.

2. Order Processing and Shipping Time
Once you successfully submit your order and complete payment, we will confirm your order within 1-2 business days.

Once confirmed, your order will enter the stocking process, and shipping will take 5-7 days (calculated from the date of order confirmation). During this time, we will conduct quality inspections and packaging to ensure that your product is shipped in good condition.

3. Shipping Time and Delivery Area
Shipping time (calculated from the date of shipment) is 20-40 days. The specific time may be extended depending on the destination country/region, logistics method, and force majeure factors such as weather and holidays.

We deliver to all EU member states and regions, including but not limited to Germany, France, Italy, Spain, and the UK (Note: Any special requirements in the UK will be explained separately).

4. Shipping Method and Logistics Partners
We will select the appropriate shipping method based on the order's destination and the product's characteristics. Our primary logistics partners include DHL and UPS. After your order is shipped, you can use the tracking information we provide to track the shipment status of your order.

5. Shipping Fees
Shipping fees will be calculated based on your order amount, destination, and selected shipping method. The specific fee will be displayed on the checkout page when you submit your order and can be confirmed before payment.

6. Tracking
After your order is shipped, we will provide you with a tracking number and tracking link via email (sent to the email address you provided when placing your order). You can check the real-time shipping status of your order at any time by logging into the relevant logistics platform.

If you do not receive tracking information during shipment or have any questions about the tracking status, please contact us at [email protected] and we will assist you.

7. Receipt and Signature
Up
Upon delivery, you or your designated recipient must verify the packaging is intact. If the outer packaging is damaged or squeezed, we recommend that you inspect the product before deciding whether to accept it. If you find any damage, you may refuse to accept the product and contact us immediately.

After accepting the product, if you find any issues with the quantity or model, please contact us at [email protected] within three business days of receipt and provide relevant photos and other evidence. We will handle the issue accordingly.

8. Duties and Taxes

Orders within the EU may be subject to import duties, value-added tax (VAT), and other taxes. These taxes are levied by the customs authorities of the destination country/region according to local regulations and are not included in our shipping costs. You will be responsible for these taxes and fees.

For specific tax rates, please contact your local customs authorities or refer to the relevant official website.

9. Shipping Issues

If your product is lost, damaged, or delayed (more than 15 days beyond the estimated shipping time) during shipment, please contact us immediately at [email protected]. We will communicate with our logistics partners to verify the situation and, upon confirmation, offer a replacement product or refund. (The specific solution will be determined through consultation with you based on the specific circumstances.)

In the event of shipping delays or non-delivery due to force majeure (such as natural disasters, war, customs policy adjustments, etc.), we will promptly notify you and do our best to assist you in resolving the issue, but we assume no liability.

10. Contact Information

If you have any questions regarding shipping, please contact us via the following:


We will do our best to ensure the timely and safe delivery of your order. Thank you for your trust and support in VYRIDIAN SYSTEMS INC.